Cultural Intelligence (CQ) is very important especially now that communities and workplaces are becoming more diverse each and every day. The construction companies are not an exception. Let’s take a look at the importance of cultural intelligence in construction companies.
Cultural intelligence defined
In simple terms, cultural intelligence is the ability to recognize, understand, accept, and adapt to new cultural settings. These settings may include communities, schools, and workplaces whose members vary in ethnicities, religions, beliefs, practices, traditions, and lifestyles.
The need for cultural intelligence in construction companies
Is there really a need to develop cultural intelligence in construction companies? Definitely yes! Here are some of the reasons why:
- Many international construction companies are entering different countries for expansion.
- Not only are such companies led by foreign owners, but other positions such as managers, laborers, and technicians are also a mix of foreign and local nationals, making them culturally-diverse organizations.
- Aside from ethnic diversity, construction companies may also have people from different regions of the country or those with different beliefs, religions, and lifestyles.
- With migration being very common nowadays, construction companies are now dealing with more diverse clients.
The culturally-diverse members of construction companies need to work in harmony with each other. Lack of cultural intelligence could lead to misunderstanding, communication problems, discord, and even bias, discrimination, or abuse in the workplace. Such problems could lead to inefficient company operations.
When it comes to dealing with culturally-diverse clients, construction companies need to be able to understand and accept how different their clients can be. Establishing this company culture can help prevent miscommunications and possible loss of clients in the future.
How can construction companies develop cultural intelligence?
As with other workplaces, cultural intelligence in construction companies may be developed through cultural intelligence training. Encouraging an environment of respect and communication is also a good way to develop equality and inclusion in the company. Company activities like holiday and anniversary celebrations that develop camaraderie can also help the people in the construction company bond better with each other and instill acceptance, respect, and friendship.
Cultural intelligence, which can be developed through training and other company practices, is important for the success of construction companies. It will help ensure harmonious and efficient operations as it helps avoid culturally-related problems, both internally within the workplace and externally with the clients.